You ever have a bad day. I'm sure you have. Now have you had three bad days in a row. Well I just had three. Started Wednesday when I lost my phone contacts. It was frustrating dealing with my cell support. Finally early Wednesday evening my contact issue was resolved. Or so I thought. Thursday I woke up went to my contacts and they were gone. Again. I wasted another hour and a half on the phone. The issue didn't get resolved. What ended up happening is my carrier activated an older phone. Deactivating the contact problem one. Technical support said them would work to resolve the problem. If they could not there was an option three. I'd received a text when the issue was resolved. Seven o'clock Friday morning the text came.
So I did what I thought should be done. Turned off the old phone. Turned the other on. Went to my contact backup assistant and tried to get my contact. Without any results.
Now at this point I want to mention. I have not received my hormone injection for the past two Wednesday. Do to my BFF being in the hospital. Thursdays ordeal had me frustrated and almost in tears.
Back to Friday. I called Technical support but could not seem to make my situation clear. You need to know now that I have been asked the same questions two days running. Along with doing the same procedure twice. And now the tech support person wants me to do it all over again. But only after I had him realized that I did these already. To read what was in my file. For some reason customer service and tech support. Would rather ask the same redundant questions and steps. Then read what's on the screen in front of them. So my frustration turned into anger and I hung up on tech support.
When I was called back I refused to talk. So I asked my roommate to. She did. For almost ten minutes. Just to get that I needed to go to a store. To have them download my contacts directly. So I did.
I need to do errands for my roommate. So I would stop a my carriers store next to last. Last being going to the grocery store.
I'm at my phone carriers store. Explain why I was sent there. Now the rep. is saying they cannot do that there. Okay we went around for a minute. I sat down while the rep checked my phone. It turns out the phone with the contact problem needed to be activated before backup assistance would work. So now my contacts were on my phone. And I was pissed. I thanked the rep and called tech support. And you know you don't get the same person.
I wanted to know. Why my phone wasn't turned on. So that I could backup my contacts. Why was I sent to a store for something they could not do. But something I could have done myself. I always think people will give me a straight answer but no. That wasn't the case. I was so pissed I hung up.
Now I'm at the grocery store and I just want to go home. At the check out. All is bagged. I go to pay with the debit card given to me. It's gone. I go to the car dump the contents of my purse out. Not only was the debit card gone. The credit card as well. By this time I am in tears.
I call my roommate at work. To say I lost the cards. I calmed down enough to understand. "Call the Vets to see if the credit card is there". I did. It was.
I retrieved the credit card. Lost the debit card. Couldn't pay for the groceries and was in tears till I got home.
I need my hormone shot!
Back to Friday. I called Technical support but could not seem to make my situation clear. You need to know now that I have been asked the same questions two days running. Along with doing the same procedure twice. And now the tech support person wants me to do it all over again. But only after I had him realized that I did these already. To read what was in my file. For some reason customer service and tech support. Would rather ask the same redundant questions and steps. Then read what's on the screen in front of them. So my frustration turned into anger and I hung up on tech support.
When I was called back I refused to talk. So I asked my roommate to. She did. For almost ten minutes. Just to get that I needed to go to a store. To have them download my contacts directly. So I did.
I need to do errands for my roommate. So I would stop a my carriers store next to last. Last being going to the grocery store.
I'm at my phone carriers store. Explain why I was sent there. Now the rep. is saying they cannot do that there. Okay we went around for a minute. I sat down while the rep checked my phone. It turns out the phone with the contact problem needed to be activated before backup assistance would work. So now my contacts were on my phone. And I was pissed. I thanked the rep and called tech support. And you know you don't get the same person.
I wanted to know. Why my phone wasn't turned on. So that I could backup my contacts. Why was I sent to a store for something they could not do. But something I could have done myself. I always think people will give me a straight answer but no. That wasn't the case. I was so pissed I hung up.
Now I'm at the grocery store and I just want to go home. At the check out. All is bagged. I go to pay with the debit card given to me. It's gone. I go to the car dump the contents of my purse out. Not only was the debit card gone. The credit card as well. By this time I am in tears.
I call my roommate at work. To say I lost the cards. I calmed down enough to understand. "Call the Vets to see if the credit card is there". I did. It was.
I retrieved the credit card. Lost the debit card. Couldn't pay for the groceries and was in tears till I got home.
I need my hormone shot!
Sheilah
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